
Help Centre
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FAQ
Frequently Asked Questions
Thank you for choosing WPS Office 2019. Please start WPS Office 2019, create a new file by clicking the plus sign on top left corner of the program.
1.Click "Menu" icon on top left corner;
2.Click "Help" from the drop-down list;
3.Click "Enter Activation Code"
4.You will find the activation window in the middle of the program, you can just copy your license code and paste into this activation window, click "OK".
5.If activate successfully, you will see "Activated" as the screenshot shows.
We are sorry that the password of an encrypted document cannot be reset.
After setting the password of a document, you must enter the correct password to open the document. It is important to remember the password.
1.If your document is encrypted within WPS Office, we recommend that you try entering your usual password to see if the document can be opened.
2.If your document is encrypted by using third-party software, contact the third party for help.
3.If your document is an encrypted document shared by others, ask the document owner for the password.
To protect personal privacy and avoid legal risks, WPS Office will not record your password information. In this case, we cannot help you reset a password. Thanks for your understanding.
1.Recover unsaved files and view backup files
In emergencies such as a power outage, WPS Office allows you to create backup files at any time. Therefore, you can easily recover or retrieve your files. WPS Writer is used as an example:
1.Recover files as prompted
If a file is not saved or closes unexpectedly, the simplest way is to restart WPS Writer and then click View Backup to recover your backup file as prompted.
2.Find a lost file from local files
If your program closes before you press Ctrl+S, you can find these recovered files and select the file that you want to save. If no prompts appear, you can perform the following steps to find these recovered files:
Step 1: Click Writer, and choose Menu>Backup and Recovery>Auto Backup.
Step 2: In the backup management panel, click View Details.
Step 3: Find the file that you want to recover. Click Open All to open all the files that have been backed up. You can select the file that you want to recover and save it as a copy.
Note:
When you use some cleaning software to clean your computer, make sure that you have changed the settings. This way, the cleaning program will not delete your backup files.
2.Recover files deleted by mistake
If you delete your cloud file by mistake, check your recycle bin in WPS Cloud. To check your recycle bin, click Home to go to the home page of WPS Office, and then choose Open>Recycle Bin. Find your file, and click Recover to recover it.
Then, you can go back to My Cloud Files to find the file. You can search for the file in the search box and click Open, or find the file in the folder.

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