Question 1

1. How to Enter Activation code in WPS Office?

Accepted Answer

Thank you for choosing WPS Office 2019. Please start WPS Office 2019, create a new file by clicking the plus sign on top left corner of the program.

1.Click "Menu" icon on top left corner;
2.Click "Help" from the drop-down list;
3.Click "Enter Activation Code"
 
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4.You will find the activation window in the middle of the program, you can just copy your license code and paste into this activation window, click "OK".
 
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5.If activate successfully, you will see "Activated" as the screenshot shows.
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Question 2

2. How to find out the version of my WPS Office?

Accepted Answer

Step 1: Open WPS Office on your device
Step 2: Find the "Settings" icon to the top right corner
Step 3: Click "About WPS Office"
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Question 3

3. How to check my subscription status?

Accepted Answer

Step 1: Open WPS Office on your device
Step 2: Find "Sign in" on the top right corner, and log in your WPS Office account
Step 3: Click your portrait and select "My subscriptions"
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Question 4

4. How to change language of Spell check?

Accepted Answer

Step 1: Open a document with WPS Office
Step 2: Click "Review" on the top menu bar
Step 3: Find "Spell Check" option to the far left
Step 4: Select the option "Set Language"
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Question 5

5. How to find backup file?

Accepted Answer

Step 1: Open a document with WPS Office
Step 2: Find "Menu" on the top left corner
Step 3: Select the option "Backup Management"
Step 4: Click "Open Backup Folder"
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Question 6

6. How to change measurement units?

Accepted Answer

Step 1: Open a document with WPS Office
Step 2: Find "Menu" on the top left corner
Step 3: Scroll down to find "Options"
Step 4: Find "Measurement units" under "General and Save"
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Question 7

7. How to share files?

Accepted Answer

Step 1: Open a document with WPS Office
Step 2: Find "Share" icon on the top right corner
Step 3: Click "Create Share"
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Question 8

8. How to change system language?

Accepted Answer

Step 1: Open WPS Office on your device
Step 2: Find the "Settings" icon to the top right corner
Step 3: Change "Language" under "General"
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Question 9

9. How to download the latest version of WPS Office?

Accepted Answer

Step1: Go to our Download Links Album or Official Website
Step2: Click "Free Download"
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Question 10

10. Already paid but unable to active premium?

Accepted Answer

You can either try the process with another WPS account or contact our customer service for technical support. Please email your Invoice and License code to support@wpsofficemalaysia.com.my

Question 11

11. How to reset the password of an encrypted document?

Accepted Answer

We are sorry that the password of an encrypted document cannot be reset.
After setting the password of a document, you must enter the correct password to open the document. It is important to remember the password.

1.If your document is encrypted within WPS Office, we recommend that you try entering your usual password to see if the document can be opened.

2.If your document is encrypted by using third-party software, contact the third party for help.

3.If your document is an encrypted document shared by others, ask the document owner for the password.

To protect personal privacy and avoid legal risks, WPS Office will not record your password information. In this case, we cannot help you reset a password. Thanks for your understanding.

Question 12

12. How to recover files deleted by mistake and unsaved files, and view backup files?

Accepted Answer

1.Recover unsaved files and view backup files
In emergencies such as a power outage, WPS Office allows you to create backup files at any time. Therefore, you can easily recover or retrieve your files. WPS Writer is used as an example:

1.Recover files as prompted
If a file is not saved or closes unexpectedly, the simplest way is to restart WPS Writer and then click View Backup to recover your backup file as prompted.
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2.Find a lost file from local files
If your program closes before you press Ctrl+S, you can find these recovered files and select the file that you want to save. If no prompts appear, you can perform the following steps to find these recovered files:

Step 1: Click Writer, and choose Menu>Backup and Recovery>Auto Backup.
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Step 2: In the backup management panel, click View Details.

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Step 3: Find the file that you want to recover. Click Open All to open all the files that have been backed up. You can select the file that you want to recover and save it as a copy.

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Note:
When you use some cleaning software to clean your computer, make sure that you have changed the settings. This way, the cleaning program will not delete your backup files.

2.Recover files deleted by mistake
If you delete your cloud file by mistake, check your recycle bin in WPS Cloud. To check your recycle bin, click Home to go to the home page of WPS Office, and then choose Open>Recycle Bin. Find your file, and click Recover to recover it.

Then, you can go back to My Cloud Files to find the file. You can search for the file in the search box and click Open, or find the file in the folder.
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